–Where are you based?
Juyeon Ceramics studio is located in an inner northern suburb of Melbourne.

-Do you take pre-orders?
Yes. Please contact Juyeon Ceramics to arrange.

 -Can I get a refund?
No refunds or exchanges are available for non faulty items.

Please select your order carefully as refunds will not be issued for “change of mind”. If you identify an issue upon delivery please contact Juyeon Ceramics immediately and we will try and resolve the issue for you.

If your pottery arrives broken please e-mail Juyeon Ceramics within 24 hours of receiving the item and send a photo of broken piece, the packaging and shipping label. This will assist with insurance claims. The broken pottery will be remade and replaced for you or if you prefer a refund will be provided.

-I sent you an email. When will you reply?
Every effort will be made to reply to emails within 24hours.

-I have a shop. Can I wholesale your pottery?
Yes. Please contact Juyeon Ceramics.

Juyeon Ceramics offer an eclectic collection of Homeware and Decorative Art to the retail trade. Please contact Juyeon Ceramics to –
> Enquire about our bulk discounts
> Enquire about exclusive distribution of our proprietary product lines
> Enquire about commissions payable on the sale of our exclusive product range.

-Shipping
Orders are generally processed within 3-5 business days  from order date,

Although rare, if your purchases are lost in transit Juyeon Ceramics will replace the lost items.

Australian Deliveries – free express delivery for all orders shipped within Australia.

Overseas Orders – for all overseas orders please contact me directly for shipping rates.